Returns & Exchanges
At RacquetGuys.ca, we want you to be completely satisfied with your purchase. If your gear doesn't meet your expectations, you can return most unused items in their original packaging within 30 days for a full refund or exchange.
Check Eligibility
Ensure your items are in brand new, sellable condition with all original tags and packaging intact; please note that strung racquets or used equipment cannot be returned.
Initiate Your Return
Visit our online returns portal or contact our customer service team with your order number to receive a Return Authorization and a prepaid shipping label.
Pack and Ship
Securely pack your items in the original shipping box, attach the provided return label, and drop the package off at any authorized courier location.
Receive Refund
Once our warehouse team inspects and approves your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing